How do I contact customer service or make inquiries?-Any and all inquires, questions or queries can be made via email to Erin@HappyAppleApothecary.com. As we are a small business, please allow 1-2 business days for responses to be received.
Shipping + Orders
When will my order ship?
-We make every effort to package and ship each and every order within 1-2 business days. Should there be a delay for any reason, you will be notified via email with such information. If you require your order to be delivered more promptly, please select an expedited shipping option at checkout.
Do you offer Free Shipping?
-Free Shipping is available on all orders over $75! Free shipping on all orders is periodically offered- be sure to subscribe with us to be in the know regarding any and all promotional offers and coupon codes.
What happens to my information once an order is placed?
-Happy Apple Apothecary does not share or sell any of your personal or financial information. Ever. We are proudly partnered with Shopify, who aids tremendously in the safeguarding of your private and financial data entered via website or at the point of sale in person. We require that you authorize to be sent promotional emails and you are welcome to discontinue such emails at any time! We proudly employ ethical business practices and take every precaution when handling customer information.
Refunds/Exchanges/Termination of Services
How do I return an item?
-Because of the nature of natural skincare and apothecary goods, refunds will only be accepted on unopened, unused items within 3 days of receiving items. Further questions or inquiries about a refund can always be made via email to Erin@HappyAppleApothecary.com.
Can I cancel an order?
-Orders may only be cancelled within 24 hours of placement.
Termination of Services
-Happy Apple Apothecary reserves the right to terminate services or transactions with an individual or business at any time. Such termination is always carefully and thoughtfully reviewed.
Why "Happy Apple"?
- Happy Apple was inspired by my grandparents, whose German name of "Frohnapfel" translates literally to "Happy Apple". My grandmother always referred to our family as the "Happy Apples".
How long do your products last?
-Because most of our skincare products are made without preservatives, chemicals or additives, they do expire more quickly than your typical over the counter products which often boast an expiration date several years from your date of purchase (eww!). Our products expiration dates are determined by the lowest shelf life of the ingredients within each product. This does not always mean that the products will not last beyond this date, they often do! However, they will be freshest and most effective if enjoyed by the expiration listed.
-Our Candles do not expire, however, the fragrance profile of your candle can change or weaken over long periods of time. It is always best to burn candles within 6-12 months of purchase to ensure the very best fragrance can be enjoyed.
-Handcrafted Soaps generally expire 3 years from the date they are created. Our soaps are best when used within 6-12 months of purchase to ensure the richest fragrance profile. We recommend that you store your soap in a cool, dry place when not in use and allow soap to dry fully between uses to ensure your soap lasts and lasts!
What is Sodium Hydroxide and why is it in my soap?
-Sodium Hydroxide, or more commonly referred to as Lye, is the compound used to turn our amazing oils and butters into soap. Soap (well, all REAL soap) is the product of the chemical reaction of a base solution, which is Lye blended with liquid such as distilled water or goat milk, then combined with natural oils and butters. Once the saponification process is complete, there is absolutely NO lye remaining in your soap. We cure all of our soap for a minimum of 4-6 weeks to ensure your bar of soap is hard, long lasting and gentle. Mass produced soaps often times don't contain any genuine soap at all- just detergents, chemicals and synthetic fragrances that are harsh on your skin. Our soaps are all handcrafted in small batches to ensure that you are lathering up with a soap that is nourishing, gentle and REAL!